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Delivery, Charges & Packaging Information

We post orders daily, Monday to Friday.  The only exceptions to this are Bank/public Holidays and holiday periods that we may take.  In the case of the latter, a message will appear for the duration of our time away from the business advising our return date.  During these times you will still be able to use the website to place an order however they will not be despatched until our return. 

It is our policy to despatch any order received within two working days of it being paid for in full.  (Please see our “Opening Hours” section contained within the FAQ’s page)  However, with the possible exception of extremely busy periods e.g. December, orders placed and paid for before 11am Monday to Friday, are usually sent out the same working day.  Where an order is placed and paid for after 11am Monday to Friday, it will usually be despatched the following working day.  Orders placed over the weekend, or on a Bank/public holiday will be despatched on the next working day.

The delivery charges stated are inclusive of the packaging materials and the postage costs charged by the service provider used to deliver the items.

Most of our packets/parcels are sent out via Royal Mail services, with the majority going via their 1st Class service, as we have found that this is usually the most cost effective way of doing so for you, the customer.  However, where weight determines, alternative service providers may be used.

Some packets/parcels will require a signature upon delivery as a result of their single or combined value.  If this is the case, we will advise you.

We combine postage to give you the best price.  The table below details the postage bands that we operate and estimated delivery timescales:

Total price of order Delivery Cost Estimated Delivery Time
0 - £24.99 £1.95 Up to 3 days*
£25 + FREE Up to 3 days*

We obtain a Proof of Postage Certificate for every packet/parcel sent, so in the rare event of a package going missing, we are able to make a compensation claim.  In our experience such occasions are extremely rare, but should it happen, please see the “Non-Receipt of a Purchased Item” section below.

When your order is prepared for posting we use various packaging materials to help it reach you in pristine condition.  These range from, where required, tissue paper, bubble wrap, paper filler, cardboard and polystyrene chips, etc. 

Your order will then be despatched, where appropriate, in either a padded or non-padded envelope or a box.

It is our policy to recycle as many of the cardboard boxes that we receive from our suppliers as possible.  As such, it is likely that if you receive your order in a box it will be one we have recycled.  We consider that this is not only good for the environment, but it is also good for you.  If we had to source boxes to send out orders in we would have to increase the prices that we charge for the products sold within our shop and/or the P&P, and this is something that we really don’t want to have to do. 

*At certain times of the year e.g. December, it is normal for carriers to increase the expected delivery timescales for packets/parcels as a result of increased volumes.  During these times, we will follow their guidelines as appropriate.  There may also be other instances where expected delivery times are elongated due to circumstances beyond the control of The Perfect Pressie e.g. fuel shortages or strike action.  Should such occasions arise, we will again use the guidelines laid down by the operator concerned.

**The P&P charges detailed above do not apply to any personalised products as this is opeated by an affiliate company.  When purchasing products via our "Personalised Gifts" site, the P&P prices will be calculated seperately.

Non-receipt of a Purchased Item

We have sent out thousands of packets/parcels in the years that we have been in business, and in our experience the loss of these are very rare.  That said it does unfortunately happen from time to time.

Whilst we cannot accept liability for this, as it is out of our control, we will endeavour to resolve the situation within the claims/compensation policies of the carrier used, and replace the product as quickly as possible.

The Perfect Pressie will not accept any consequential losses as a result of failed/late delivery of, or missing/lost item/s.

Should you not receive your order within the timescales* given, please contact us via our email theperfectpressie@btinternet.com providing both your order reference number and the reason for the message in the subject header (this will ensure that the urgency of the message is fully appreciated as well as aiding us in finding the order details quickly).  We will contact you within 24 working hours of receiving your message.  (Please see our “Opening Hours” section contained within the FAQ’s page)

*At certain times of the year e.g. December, it is normal for carriers to increase the expected delivery timescales for packets/parcels as a result of increased volumes.  During these times, we will follow their guidelines as appropriate.  There may also be other instances where expected delivery times are elongated due to circumstances beyond the control of The Perfect Pressie e.g. fuel shortages or strike action.  Should such occasions arise, we will again use the guidelines laid down by the operator concerned.